Transforming Healthcare: Tim Allan (NHS Emergency Response)

Transforming Healthcare: Tim Allan (NHS Emergency Response)


Get a deep-dive insight into the methods of NHS Emergency Care’s UX challenges with this great talk by Tim Allan, Lead Design at NHS Digital.

 

‘Current and future UX challenges with 111 online’

Many users, many stockholders – Product and UX challenges in Urgent and Emergency care.

Tim Allan – Lead Design, Urgent and Emergency Care @ NHS Digital

111-online is the urgent and emergency care service that connects people to the right health service.

The product challenges range from user efficacy and clinical safety, to capacity management. There are many stakeholders. Health seekers want to get to the service they need. Clinicians (doctors) need to make sure that red flags are not missed. GP’s and A&E departments complain about inappropriate visits.

With this in mind, the UX challenges are huge!

In effect, the NHS are giving someone the tool that a trained 111 triage operator uses to self-triage. So how do they get users to be effective, first time, in periods of high stress? How can they quickly and safely get someone to the right service?

Length of journey, demystifying medical content, safety. All these things play a part in making the service as effective as possible. The NHS’s design & research methods are what drive the continual evolution of the product. Currently in private Beta in one area of the North, the NHS are looking at a national roll-out later in year.

Tim was part of the original 2016/2017 NHS.UK team looking at transforming digital health and care. His involvement spanned the alpha and beta, where he started the systems design approach to building consistent digital health products across the NHS.UK domain.

Tim is currently doing a Masters in Research at the RCA, looking at improving transition (the move from paediatric to adult care) for people with Type 1 diabetes.

Previous to that Tim freelanced, doing digital product design for the BBC, BBC Radio and Internal Tools.

Tim also has a small side business making kids games, focused on Phonics learning for key stage 1.

Tim was speaking at a UX Crunch meetup.
 


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