UX Crunch at Home: Service Design

A live-streamed event covering service design. Learn, connect and grow with the UX community, without leaving your home!
Tuesday, April 14th. 18:00 – 21:00. 

Despite the ongoing confusion that surrounds COVID-19, UX communities around the world still have a thirst for knowledge, the desire to develop as practitioners and the need to connect and network with peers and the industry…

Tech Circus is here to help!

We’ve transformed our events into a live-streamed format – with the same industry-leading speakers delivering top level content with actionable insights across a range of educational topics. You can expect engaging panels, leadership interviews and live chat networking, all viewable from the comfort of your home.

So it’s with great pleasure that we announce our Live event series; UX Crunch at Home!

UX Crunch at Home: Service Design.


Service design encompasses many disciplines including user experience, marketing and project management all working together to create new services. The purpose of service design methodologies is to design according to the needs of customers or participants so that the service is user-friendly, competitive and relevant to the customers. How do we design to ensure top quality interaction between the service provider and its users?

Join us as we sit down for a fantastic evening of theoretical insight, case studies, networking and more!




Ticket only event

Please make sure you purchased a ticket to secure your place!

Important please note – tickets are NON-REFUNDABLE however you can watch the recording at any time should you miss the live event!
Event sold out and you’re too late? Don’t miss out next time by joining the mailing list.

The UX Crunch

The UX Crunch‘ has quickly grown to become Europe’s leading UX event. We are revolutionising the way digital specialists network and improve their knowledge of the field. We host a range of monthly events in collaboration with leading companies in the UK, showcasing case studies and knowledge. Each event is totally different, and collaboration is the key to our success. We are always looking for new partners, so please get in touch for more information on how to get involved.
To find out more about what The UX Crunch is, click here. You can also join our meetup group.
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Our Partners


Adobe XD is a powerful, collaborative, easy-to-use platform that helps you and your team create designs for websites, mobile apps, voice interfaces, games, and more.


Zebra People are a digital recruitment agency who specialise in building digital product & service design teams. Covering all levels from junior through to director we support best-loved brands, Government organisations, NFP’s, leading agencies and innovative start-ups as they grow their digital capabilities. Committed to developing the industry we work within, Zebra People host training workshops and sponsor events across all of our key specialisms helping our network to learn and develop their skills. We are also very proud of our annual salary survey which provides unique insights by sector, both qualitative and quantitative. Check out www.zebrapeople.com for more information…

The Event

The show begins at 6pm with introductions and the opportunity to digitally network with the other viewers in the chat section of the live stream. Our first talk kicks off at 6.30pm sharp!

Tweet us @techcircus_ #theuxcrunch

6.00PM – Event Opens – Time to Network
6.30PM – Steve Borges – Co-Founder – Biglight
7.00PM – Yolanda Martin Olivas – Director of Platform and Service Design – Farfetch
7.30PM – Break
7.45PM – Final Speaker TBA


Talks & Discussion Points

Steve Borges – Co-Founder – Biglight

Steve is Co-founder of Biglight, an experience design agency that combines the power of customer insight, UX and design with constant innovation and experimentation to help leading brands create remarkable customer experiences.

Steve began his career with Philips Electronics, where he worked in the UK and France and held a variety of roles in Finance, Marketing, PR and Customer Services. From 1999-2004 Steve was at Dixons Group where he held a number of senior roles, before becoming Director of Advertising and Direct Businesses.

Biglight’s clients include Adidas, Asda, Boden, Halfords, The North Face, Timberland, Vans and Wilko.

Yolanda Martin Olivas – Director of Platform and Service Design – Farfetch

Yolanda is a recognised expert in product and UX, with experience in user interface design, visual art direction, storytelling and UI implementation strategies for system designs for any platform. She is passionate about making technology more human; crafting elegant and simple applications that make a difference in people’s lives.

Yolanda’s experience with organisational development, design culture, process, strategy and execution are the direct result of shipping numerous awesome product releases and by working closely with users, executives, engineers, stakeholders, and investors, she makes sure products and services exhibit simplicity, consistency, stylistic breadth, attention to detail, balanced beauty, innovation, usability, and deep coolness.

J.Margus Klaar – Co-founder – Brand Manual

Margus is a founding partner of Brand Manual, a service design and branding agency helping to make services work the way people expect them to work.

He is a Swiss-Swedish-Canadian-Estonian with a broad experience in working with organisations from insurance to brewing to social welfare. He is the catalyst behind the global service design award, author of numerous articles and a book on service design. Brand Manual’s approach to service design is customer centred and technology agnostic, meaning that the focus is on solving the right problem, rather than just solving it right.

Service Design and The Customer Experience Across Industries.

Improving the customer experience first and foremost requires that you understand the customer, and their journey from need to satisfaction. Which is easy when your goal is to sell more hot-dogs? But what if it is about healthcare for a chronic disease? Or involves “customer” that cannot voice their own opinion? Where the organisation is the hurdle for delivery of a better experience? In this talk we’ll take a look at the real world of designing services where the answer can always be “maybe”.

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