UX Crunch: Service Design

A London UX meetup covering Service Design. Learn, connect and grow with the UX community at this social event.
Tuesday, 22nd October. 18:00 – 20:45. WeWork, 1 Fore Street Avenue, EC2Y 5EJ.

Service design encompasses many disciplines; including user experience, marketing and project management in a way that enables them to all work together and create new services. The purpose of service design methodologies is to design according to the needs of customers or participants so that the service is user-friendly, competitive and relevant to the customers. How do we design to ensure top quality interaction between the service provider and its users?

Join us as we sit down for a fantastic evening of theoretical insight, case studies, networking and more!



Ticket only event

Please make sure you purchased a ticket to secure your place! Price includes entry to the event, plus drinks (Beers, Wines, Soft Drinks) and Pizza!

Important please note – tickets are NON-REFUNDABLE as we have limited seating and have to purchase the correct amount of drink.


The UX Crunch

The UX Crunch‘ has quickly grown to become Europe’s leading UX event. We are revolutionising the way digital specialists network and improve their knowledge of the field. We host a range of monthly events in collaboration with leading companies in the UK, showcasing case studies and knowledge. Each event is totally different, and collaboration is the key to our success. We are always looking for new partners, so please get in touch for more information on how to get involved.
To find out more about what The UX Crunch is, click here. You can also join our meetup group.

Our Partners

Testing Time

TestingTime AG has been recruiting and supplying selected test users for user tests, interviews, focus groups, diary studies and online surveys since 2014.

There are no professional testers or “study junkies” in Testing Time’s pool. Their members know that they can only take part in tests at a maximum rate of one per month and one per customer. They also validate candidates over the phone and let customers rate test users to guarantee a high-quality panel. That’s why Testing Time’s online portal www.testingtime.comfrequently gets business from the likes of Zalando, Swisscom, Deloitte, UBS, AXA, Trivago and Heineken.


Few & Far is a niche recruitment agency that specialises in building Product, Engineering & UX Design teams across London, Manchester and the USA. What makes them different? A community-driven approach, an emphasis on continuously learning about their respective markets and an unparalleled network. Whether you’re a startup looking to establish the foundations for successful growth or a scaling business that needs to efficiently hire at speed, Few&Far can help you attract, build and sustain your product design teams. Few&Far help you identify your career vision, create a path to get there and find you the product design opportunities that are Few&Far between.

Future Strategy Club

Future Strategy Club is a not-for-profit collective of the best creative freelancers in London supporting and delivering great outcomes for its clients through transparency and partnership. Freelancers get all of the benefits of being permanent including market indexed day rates, learning & development, events, mentorship, co-working space and profit share – without being tied down in employment.

The Event

Space for 250. Doors are opening at 6pm, with introductions at 6.20pm and talks beginning at 6.30pm sharp. There is a lot to get through, so we’ll have a tight schedule, so please arrive on time to see the first presentation!

Tweet us @techcircus_ #theuxcrunch

6.00pm – 6.30pm: Drinks and Networking
6.30pm – 7.30pm: Intro and Talks 1 & 2
7.30pm – 8.00pm: Drinks and Networking
8.00pm – 8.45pm: Talk 3 and Q&A Panel
8.45pm: Leave venue & head to a local bar for continued networking


Talks & Discussion Points

Steve Borges (Co-Founder, Biglight)

Steve is Co-founder of Biglight, an experience design agency that combines the power of customer insight, UX and design with constant innovation and experimentation to help leading brands create remarkable customer experiences.

Steve began his career with Philips Electronics, where he worked in the UK and France and held a variety of roles in Finance, Marketing, PR and Customer Services. From 1999-2004 Steve was at Dixons Group where he held a number of senior roles, before becoming Director of Advertising and Direct Businesses.

Biglight’s clients include Adidas, Asda, Boden, Halfords, The North Face, Timberland, Vans and Wilko.

Yolanda Martin Olivas (Director of Platform & Service Design, Farfetch)

Yolanda is a recognised expert in product and UX, with experience in user interface design, visual art direction, storytelling and UI implementation strategies for system designs for any platform. She is passionate about making technology more human; crafting elegant and simple applications that make a difference in people’s lives.

Yolanda’s experience with organisational development, design culture, process, strategy and execution are the direct result of shipping numerous awesome product releases and by working closely with users, executives, engineers, stakeholders, and investors, she makes sure products and services exhibit simplicity, consistency, stylistic breadth, attention to detail, balanced beauty, innovation, usability, and deep coolness.

Iban Benzal (Service Design Lead. Babylon Health)
Iban is a Service Designer at Babylon Health. He is on a mission to design accessible and affordable health services across the world. He leads the newly formed Service Design team that is helping the organisation to align products to deliver end-to-end experiences.

Iban started his career as a software developer in Spain before moving to London to study Service Design at the Royal College of Art. He loves working for the government and companies that do good. In the last eight years, he has delivered services for the UK Cabinet Office, Singapore Government, Good Innovation, British Heart Foundation and the Trades Union Congress.



  1. Annie Strickland

    25th June 2019 at 5:14 pm

    Hi, I bought a ticket but am stuck at work and won’t be able to make it. Wondering if anyone is recording the event so I could listen later? Thank you!

    • Mike

      25th June 2019 at 6:06 pm

      Hi Annie, we will indeed be recording the UX Crunch: Design Systems event. We should hopefully have it uploaded within the next few weeks on our media section!

  2. Gitana Kausylaite

    18th July 2019 at 9:56 am

    I’ve purchased the ticket, but got a contract with working hours 11-8pm and can’t make it. I hope it’s early enough to ask to be able to cancel my spot and resell to another person who can make a use of it.

    Many thanks,

    • Mike

      18th July 2019 at 12:29 pm

      Hi Gitana, yes there is enough time for us to refund your ticket or else you may simply make us aware of who you have passed the ticket on to, and we will generate one for them on your behalf. We shall email you directly to follow up! Best, TC.


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