UX Crunch at Home: Designing for Voice Interfaces



A live-streamed event covering Voice Design. Learn, connect and grow with the UX community, without leaving your home!
Tuesday, 29th September. 18:00 – 20:00.

 

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Voice interfaces have become the norm. We ask Alexa to turn lights on, search for items, and do our groceries. How did we get here? How does a UX designer design for voice?

In this event, we will be discussing voice interfaces, sound experiences on a wider scale, and spontaneous speech. Join us for virtual learning, networking and more!
 

Featuring:

 

 

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The UX Crunch

The UX Crunch‘ has quickly grown to become Europe’s leading UX event. We are revolutionising the way digital specialists network and improve their knowledge of the field. We host a range of monthly events in collaboration with leading companies in the UK, showcasing case studies and knowledge. Each event is totally different, and collaboration is the key to our success. We are always looking for new partners, so please get in touch for more information on how to get involved.
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Our Partners

 


Adobe XD is a powerful, collaborative, easy-to-use platform that helps you and your team create designs for websites, mobile apps, voice interfaces, games, and more.

 


Zebra People are a digital recruitment agency who specialise in building digital product & service design teams. Covering all levels from junior through to director we support best-loved brands, Government organisations, NFP’s, leading agencies and innovative start-ups as they grow their digital capabilities. Committed to developing the industry we work within, Zebra People host training workshops and sponsor events across all of our key specialisms helping our network to learn and develop their skills. We are also very proud of our annual salary survey which provides unique insights by sector, both qualitative and quantitative. Check out www.zebrapeople.com for more information…

 

The Event

The show begins at 6pm with introductions and the opportunity to digitally network with the other viewers in the chat section of the live stream. Our first talk kicks off at 6.10pm sharp!

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6.00PM – Event Opens – Time to Network
6.10PM – Saurabh Bose – Principal UX Designer – Backbase
6.40PM – Dr Maria Aretoulaki – Founder & CEO – DialogCONNECTION Ltd – Explainable VUI Design
7.10PM – Third Speaker
7.40PM – Panel Q&A

 

Talks & Discussion Points

Saurabh Bose – Principal UX Designer – Backbase
Saurabh Bose – Principal UX Designer – Backbase

Saurabh Bose is a UX and sound designer based in Atlanta. As a multi-disciplinarian, the primary nature of his work lies in the intersection of design, audio, technology and business. Saurabh holds a Masters degree in Information Design as well as an MBA from The Georgia Institute of Technology.

Currently Saurabh works at international fintech Backbase, where he lends his expertise to financial institutions who are accelerating their digital transformations.

Audio UX: Using Sound to Craft User Experiences

With the rise of smart speakers and headless user interfaces, users are interacting with brands and products across more touchpoints beyond the screen. It is more important than ever for designers to understand user experiences from a holistic rather than just a visual perspective. This presentation is an overview of the types of audio that users can experience as well as deep dive into designing for voice interfaces. Designers will walk away from this presentation with some key takeaways and practical advice they can apply to future projects.

Dr Maria Aretoulaki – Founder & CEO – DialogCONNECTION Ltd – Explainable VUI Design

Maria is a Voice First Veteran, having been designing Voice User Interfaces (VUIs) since 1996, long before Voice Assistants, but also before telephone self-service and Speech IVRs were mainstream. She has held Senior VUI | Voice Design and Technical Project Management positions both in Academia and in Industry in the UK and in Germany and in 2008, she founded her own VUI & Conversational Design Consultancy, DialogCONNECTION Limited. In that time, Maria has provided her VUI Design and Speech Recognition expertise to organisations in Europe, the US and Asia, including APPLE, SAMSUNG, VODAFONE, SKY, TALK TALK, EMIRATES NBD, the NHS and the European Commission. Her Voice designs, call flows, dialogue scripts and tuning recommendations have saved her clients up to $10 million annually.

Is your Voice Design fit for spontaneous Speech?

With everybody suddenly quickly jumping onto the voice bandwagon, far too often is this task left in the hands of developers who know nothing about (Computational) Linguistics and put all their efforts into coding, under the illusion that designing is a superfluous luxury. This may save them time in the short term, but always costs a lot of time, money and – more devastatingly – user trust in their organisation in the medium term, when they have to start from scratch by putting more thought into the VUI design, the conversation scripting, what you say, how you say it and at which point exactly. Design should always come before Coding, come what may! Similarly, Digital Marketeers and SEO experts have suddenly become “voice (design) gurus” under the illusion that VUI Design and Conversational Interaction Design are synonyms for “Copywriting”. They may employ excellent turns of phrase, but that is not enough, when you are dealing with spontaneous speech, user disfluencies and cognitive load, background noise, speech recognition errors, database connection errors. Designing dialogue flows for voice or chat is not the same as writing catchy mottos or gripping stories, which may mislead the user, creative false expectations and cause more recognition errors and user frustration. VUI Design and Conversational Experience Design should be left to ASR and NLP experts. In this talk, I am going to show you some of the pitfalls in designing for Voice (particularly spontaneous speech), as well as how to avoid them.


2 Comments

  1. Niki

    14th July 2020 at 10:24 pm

    If you werent able to watch the whole live session is there a catch up/on demand link?

    Reply
    • Mike

      15th July 2020 at 10:17 pm

      Hi Niki, yes the same link you watched the event on will also grant you access to on-demand. This may soon expire as we move all on-demand events to our subscription library. Best, TC

      Reply

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