Terms and Conditions
Tech Circus – Booking Terms
1. Where to find information about us and our Events
1.1. You can find everything you need to know about us, Tech Circus Ltd, and our Events on our website. We also confirm the key information to you in writing after you make bookings for our Events by email.
1.2. In these terms when we refer to:
an Event we mean a course or conference that we arrange either on an in-person or an online basis;
a Venue means the location where an in-person event is to take place.
2. We don't give business customers all the same rights as consumers
Our Events are for business customers and private individuals. Legally each group is treated differently. For example, business customers can't cancel their orders, they have different rights where there is a problem and we don't compensate them in the same way for losses caused by us or our Events.
Where a term applies just to businesses or just to consumers, this is clearly stated.
You are a business customer if you are making bookings wholly or mainly for use in connection with your trade, business, craft or profession, even if you are an individual.
3. If you are a business customer this is our entire agreement with you
If you are a business customer these terms constitute the entire agreement between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by us or on our behalf which is not set out in these terms and that you have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.
4. We only accept orders when we've checked them
4.1. We contact you to confirm we've received your order and to confirm that we've accepted it.
4.2. An order is not complete until accepted by us. We try to ensure all prices are accurate but errors may occur. If we discover an error in the price of bookings for an Event that you have ordered we will inform you as soon as possible and we may either cancel the order (in which case you will be refunded the booking price and any booking, transaction or supplementary fees you have paid) or give you the option of confirming your order at the correct price.
5. Sometimes we reject orders
Sometimes we reject orders, for example, because the Event is fully booked. When this happens, we let you know as soon as possible and refund any sums you have paid.
6. We charge you when you order
6.1. Payment is taken by our third-party payment provider (currently Stripe) at the time you make a booking.
6.2. If you are a business customer you must pay all amounts due to us for any booking in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).
7. We're not responsible for delays outside our control
If an Event has to be rescheduled due to an event outside our control, we contact you as soon as possible to let you know and to let you know what we plan to do to reschedule the Event. As long as we do this, we won't compensate you for the delay, but if the delay is likely to be substantial you can contact our Customer Service Team: firstname.lastname@example.org to end the contract and receive a refund for bookings you have paid for or transfer the booking to a different Event of equal value subject to availability.
8. If you are a consumer you have a legal right to change your mind
8.1. Your legal right to change your mind. You have a legal right to change your mind about your purchase and receive a refund of what you paid for it. This is subject to some conditions, as set out below.
8.2. When you can't change your mind. You can't change your mind about an order for Online Events, after you have started to download or stream the Event.
8.3. The deadline for changing your mind. If you change your mind about an Event you must let us know no later than 14 days after:
8.3.1.the day we confirm we have accepted your booking if it is an in-person Event; or
8.3.2.the day we confirm we have accepted your booking it is for an online Event, although you can't change your mind about an online Event once we have started streaming it.
8.4. How to let us know. To let us know you want to change your mind, contact our Customer Service Team: email@example.com.
8.5. If you cancel your booking. You will not be able to transfer your booking to anyone else.
8.6. When and how we refund you. We refund you as soon as possible and within 14 days of you telling us you've changed your mind. We refund you by the method you used for payment. We don't charge a fee for the refund.
9. Changing your booking
9.1. Our events team processes all booking transfer requests. If you wish to transfer your booking to a different Event of equal value, please send your request to firstname.lastname@example.org with the full details of your current booking and the Event you want to transfer to.
9.2. We will not be able to offer booking transfers if a request is made after the relevant Event has passed
10. Cancellations by you
Outside of the 14 day cooling off period for consumers in the event of sickness, booking error, or last-minute changes on the part of the attendee, we will not be able to offer a refund. As a goodwill gesture, we may be able arrange a transfer to a booking of equal value for another Event, but this is at our discretion and is subject to availability.
11. We can change Events and these terms
11.1. Changes we can always make. We can always change an Event:
11.1.1. to reflect changes in relevant laws and regulatory requirements;
11.1.2. to make minor technical adjustments and improvements, for example to address a security threat. These are changes that don't affect your ability to join the Event; and
11.1.3. to update digital content, provided that the digital content always matches the description of it that we provided to you before you bought it.
11.2. Changes we can only make if we give you notice and an option to cancel. We can also make the following types of change to the Event or these terms, but if we do so we'll notify you and you can then contact our Customer Service Team: email@example.com to cancel your booking before the change takes effect and receive a refund for any bookings you have made and paid for. We change:
11.2.1. the date,
11.2.2. the Venue; or
11.2.3. method of delivery of the Event.
12. We can suspend supply (and you have rights if we do)
12.1. We can suspend the holding of an Event. We do this to:
12.1.1. deal with technical problems or make minor technical changes;
12.1.2. update the Event to reflect changes in relevant laws and regulatory requirements; or
12.1.3. make changes to the Event.
12.2. We let you know, may adjust the price and may allow you to cancel. We contact you in advance to tell you we're suspending an Event unless the problem is urgent or an emergency. If we suspend the Event you can contact our Customer Service Team: firstname.lastname@example.org to cancel your booking and we'll refund any the cost of your booking.
13. We can withdraw Events
We can cancel an Event. We let you know at least 2 weeks in advance and we refund any sums you've paid in advance for bookings for any Event which is cancelled or offer you the opportunity to book an alternative Event of equal value.
14. Your contact information
You must let us know of any change of address, contact phone number or email address, both before and after receipt of the Event information. Our contact details are below. Our preferred method to contact you is by email, so it is important that you provide us with a current, valid email address. Please be mindful that your email filter settings may treat our emails as spam or direct them to your junk folder.
15. Joining an Online Event
The joining link for an Event will be sent to you by email at least 24 hours before the scheduled start time for the Event. If you purchase your ticket on the day of the Event you should expect to receive the joining link for an Event within 60 minutes.
16. In-Person Events
16.1. You must comply with any applicable legislation or Government guidance applicable to attendance at the Event or the Venue owners own terms relating to entry to the Venue. We will let you know if we are made aware of any relevant information.
16.2. If you breach any applicable terms, conditions or rules relating to the Venue then we or the Venue owner may refuse you admission or require you or other persons you are with to leave the Venue and you will not be entitled to a refund.
16.3. Amongst other things you will need to comply with health and safety rules and any security requirements (including security searches for the safety of those attending an Event). Both we and the Venue owner have rights to refuse admission or eject you in certain circumstances and these are likely to include if you are involved with abusive, threatening or other anti-social behaviour or you make unauthorised audio, video or photographic recordings.
17. Online Events
17.1. Technical: Prior to submitting making a booking it is your responsibility to ensure that our technology is compatible with your systems. We are not liable or responsible for any technical issues which may arise as a result of your failure to ensure compatibility as above. Due to its inherent nature you acknowledge that we are not liable or responsible for any delay, disruption or disturbance in the operation of the internet. Similarly you acknowledge that 24 hour access to our website may be interrupted due to telecommunications failures which are beyond our control and/or downtime for repairs, maintenance and upgrading.
17.2. Technical Support: Email support is available between the hours of 9.00am and 5.30pm, Monday to Friday (excluding public holidays). Requests for support should be sent by email and we will respond as soon as reasonably practicable.
18.1. Copyright and all intellectual property rights in materials provided remains vested in us or our presenters.
18.2. You must not copy or distribute any materials or content that we provide.
Materials provided are prepared solely for the Event and are not a substitute for formal advice. Neither we nor our presenters accept responsibility for loss howsoever occasioned to any person or persons arising from any reliance, including reliance on any content for the purposes of giving advice to third parties.
20. We don't compensate you for all losses caused by us or our Events
20.1. Our liability to consumers. We're responsible for losses you suffer caused by us breaking this contract unless the loss is:
20.1.1. Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
20.1.2. Caused by a delaying Event outside our control. As long as we have taken the steps set out in section 7.
20.1.3. Avoidable. Something you could have avoided by taking reasonable action. For example, damage to your own digital content or device, which was caused by digital content we supplied and which you could have avoided by following our advice to apply a free update or by correctly following the joining instructions or having the minimum system requirements advised by us.
20.2. Our liability to businesses. If you're a business, then, except in respect of the losses described in section 20.3:
20.2.1. we shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with any contract between us; and
20.2.2. our total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the cost of the bookings that you have made and paid for.
20.3. Losses we never limit or exclude. Nothing in these terms shall limit or exclude our liability for:
20.3.1. death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable);
20.3.2. fraud or fraudulent misrepresentation;
20.3.3. breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982;
20.3.4. defective products under the Consumer Protection Act 1987; or
20.3.5. any matter in respect of which it would be unlawful for us to exclude or restrict liability.
21. We use your personal data as set out in our Privacy Notice
How we use any personal data you give us is set out in our Privacy Notice which is available on our website: https://techcircus.io/en/pages/privacy-policy
22. You have several options for resolving disputes with us
22.1. Complaints. Our Customer Service Team: email@example.com will do their best to resolve any problems you have with us.
22.2. You can go to court. These terms are governed by English law. If you are a consumer then, wherever you live, you can bring claims against us in the English courts and if you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. If you are a consumer we can claim against you in the courts of the country you live in. If you are a business you irrevocably agree to submit all disputes arising out of or in connection with our contract with you to the exclusive jurisdiction of the English courts.
23. Other important terms apply to our contract
23.1. We can transfer our contract with you so that a different organisation is responsible for supplying an Event. We'll tell you in writing if this happens and we'll ensure that the transfer won't affect your rights under the contract.
23.2. You can only transfer your booking to someone else if we agree to this If you are a consumer we can require the new owner to prove you transferred the booking to them. If you're a business you need our agreement to transfer your booking and it's entirely up to us whether we give it.
23.3. Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.
23.4. If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.
23.5. Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn’t mean we can't do it later.
23.6. These terms may have changed since you last reviewed them. They were last updated on [22 June 2022].